Space Coast Pet Services Terms & Conditions
Terms & Conditions
1. Agreement Terms & Scope
This contract is entered into between Space Coast Pet Services (Company) and the Client (the individual(s) contracting services). It becomes effective upon the Client’s electronic signature and remains in effect until terminated by either party, as outlined in Section 11.
The Client may make online reservations for additional services anytime, subject to Pet Sitter availability. All terms in this contract will govern all scheduled visits.
2. Access to Client’s Home & Third-Party Liability
• The Client is responsible for providing access to their home and notifying the Company of anyone else with access during the service period.
• The Client agrees not to contract with any other pet sitter or company for services booked with Space Coast Pet Services.
• The Company is not liable for loss, expense, or damages caused by others accessing the home with the Client’s permission.
3. Pet Care & Veterinary Emergencies
The Company is authorized to provide care as outlined in this contract. The Client acknowledges that:
• The pet sitter’s safety and the pet’s welfare are the highest priority.
• If additional services are required for proper care, the Company will attempt to contact the Client. If unreachable, the pet sitter may take necessary steps, including:
• Additional visits for care.
• Veterinary consultation with the Client’s listed veterinarian or an emergency provider.
• Authorizing recommended care (excluding euthanasia).
• Contacting Brevard County Sheriff Animal Control Officers if needed.
• The Client assumes full financial responsibility for any veterinary treatment, emergency care, or additional expenses incurred.
4. Inclement Weather, Natural Disasters, & Emergency Planning
In the event of inclement weather, Acts of God, natural disasters, or other emergencies, the Client agrees that:
• The Client’s emergency contact(s) will be called first to retrieve their pet(s).
• If an evacuation is required, the pet sitter will attempt to contact the Client and/or emergency contacts.
• The Client must have an emergency plan in place for their pet(s).
• The Company is not liable for delays or consequences resulting from circumstances beyond its control.
5. Liability & Indemnification
• The Company agrees to provide reliable, professional care for the Client’s pet(s) and home.
• The Client waives any claims against the Company except in cases of gross negligence or willful misconduct.
• If a pet sitter sustains an injury, disease, or other harm while providing services, the Client agrees to hold the Company harmless, except in cases of gross negligence or willful misconduct.
6. Pet Health, Safety & Required Vaccinations
• All pets must be up to date on vaccinations as required by local laws.
• The Client agrees to provide accurate, up-to-date records in their Client profile.
• The Company reserves the right to decline or terminate services for pets exhibiting aggressive or unsafe behavior.
7. Substitute Pet Sitters
In the event of a pet sitter’s illness or personal emergency, the Client authorizes the Company to arrange for a qualified replacement sitter. The Company will make every effort to notify the Client, but the Company remains responsible for ensuring service continuity.
8. Contract Termination
Either party may terminate this contract with written notice. However:
• The Company will be entitled to payment for services rendered up until termination.
• The Company will not terminate services mid-schedule unless a serious safety risk exists.
• If a pet sitter determines a safety risk, the Client authorizes:
• Emergency boarding at a kennel, with all costs covered by the Client.
• Immediate termination of services if necessary.
9. Identification Tags & Licensing
• The Client agrees that all dogs and cats must wear an ID tag with their name and contact information.
• Brevard County law requires that all dogs, cats, and ferrets be licensed, with the license attached to the pet.
• The Client understands that failure to comply may result in fines by Animal Control.
More information: Brevard County Animal Tags & Licensing
https://www.brevardsheriff.com/home/commands-services/operational-services/animal-services/animal-tags-licenses/
10. Abandonment & Unauthorized Extended Stays
If a pet’s stay must be extended, the Client must contact Space Coast Pet Services and pay in full. If a pet is left without extension and payment for 14 days, it will be deemed abandoned.
• The Company will become the pet’s legal owner and determine placement (adoption or surrender to a shelter).
• The Client waives all rights to reclaim their pet in such a situation.
• The Client remains financially responsible for all costs incurred, including legal and collection fees.
11. Feral & Outdoor Pets
• The Client acknowledges that the Company's liability insurance does not cover feral pets or pets with unsupervised outdoor access.
• The Company is not responsible for injuries, disappearance, or harm to pets allowed outside.
12. Off-Leash Policy & Liability Deductible
• The Company’s policy is to keep dogs on-leash except in enclosed yards.
• If the Client requests off-leash services and an incident occurs, the Client is responsible for a $500 deductible under the Company’s insurance policy.
13. Agreement Acceptance
By signing this contract, the Client:
• Confirms that all information provided in their profile is accurate and complete.
• Acknowledges that this contract applies to all future bookings without requiring additional signatures.
• Agrees to all terms, conditions, and policies stated herein.

Payment & Cancellation Policy
To secure your pet’s care and ensure availability, a 50% non-refundable booking fee for all services is required at the time of booking. This is not a deposit; it is a non-refundable fee that secures your reservation and accounts for the time and resources set aside for your pet(s). The remaining balance is due 14 days before the start of services.
Invoice Processing & Late Payments
Invoices are processed daily; any invoice with a balance due will be charged using the payment method on file. It is the Client’s responsibility to ensure that their payment method is valid and current.
• If a payment fails to process, the Client has 3 calendar days to submit payment.
• After this period, a $10 late fee will be applied to the outstanding balance.
• Failure to update an expired or invalid payment method may result in service suspension until the balance is paid in full.
Cancellation & Refund Policy
14+ Days Before the Service Start Date:
• The 50% booking fee is non-refundable.
• If the remaining balance has already been paid, it will be refunded as an account credit.
• If the balance has not been paid yet, no further charges will be made.
7–13 Days Before the Service Start Date:
• The 50% booking fee is non-refundable.
• 50% of the remaining balance (or 25% of the total fee) will be refunded as an account credit.
• The remaining 25% of the total fee is non-refundable.
7 Days Before the Service Start Date:
• No refunds or credits will be issued; the full payment is non-refundable.
Account Credits:
• All refunds are issued as account credits and expire 365 days from the issue date.
• Credits are non-transferable and can only be used for future services with Space Coast Pet Services.
Special Circumstances:
Cancellations due to acts of God, natural disasters, or terrorism will be reviewed on a case-by-case basis.
Exceptions:
No exceptions will be made to this policy, including trip cancellations, late departures, early returns, or illness (including COVID-19). If you must cancel, we can provide documentation for your travel insurance provider upon request.
Recurring Weekly Midday Visits
• Clients may receive up to two monthly credits for cancellations made at least 24 hours in advance.
• Additional cancellations within the same month or cancellations made with less than 24 hours’ notice are non-refundable.
Additional Notes:
• Illness: If your pet becomes ill and must be relocated, a 50% credit will be issued for unused services.
• Unsafe Pets: No refunds or credits will be issued if a pet must be removed due to safety concerns such as aggression or property destruction. Emergency contacts will be notified to take over care of the aggressive pet, or a pet taxi will be provided at no additional cost to a boarding facility or other pet care provider.
• Excessive Cleaning: A $40 cleaning fee applies if litter boxes are not cleaned within 24 hours before departure.
• Access Issues: If services cannot be performed due to lack of access (e.g., missing keys, incorrect codes, lack of power to keypad, or unexpected persons in the home), no refunds or credits will be issued.

By booking services, you acknowledge and agree to these terms. If you have any questions about this policy, please get in touch with us before making your reservation.

Space Coast Pet Services Emergency & Severe Weather Policy
At Space Coast Pet Services (SCPS), we prioritize the safety of our clients, their pets, and our team. While every effort will be made to provide agreed-upon services, severe weather, national emergencies, and other uncontrollable circumstances may delay or prevent visits. Brevard County is at risk for tropical storms, hurricanes, tornadoes, and flooding, particularly during hurricane season (June–November).
Service Interruptions
In the event of a Federal or Local State of Emergency or natural disaster, SCPS may temporarily suspend services during the height of the incident or storm to ensure the safety of our staff members. Services will resume as soon as conditions improve and travel is deemed safe.
Client Backup Plan Requirement
All clients must have a local backup plan for their pets and home in case SCPS cannot reach their property. A trusted neighbor, friend, or family member should be designated to care for your pets if conditions make travel unsafe for our team.
To ensure a seamless response, please:
• Keep your local emergency contact information updated in your SCPS client profile.
• Provide clear backup care instructions in case of a disruption in services.
• Make sure your designated backup caregiver has access to your home and understands the care plan.
SCPS will attempt to maintain client communication, but power outages and limited cell or internet service may affect response times.
Emergency Preparations for Pet Owners
To prepare for possible service disruption, clients should secure extra pet supplies in advance, including:
✔ Extra dry food and bottled water
✔ Medications and refills
✔ Litter, trash bags, paper towels, and cleaning supplies
✔ First aid kit for pets
✔ Treats, calming aids, and indoor potty supplies (for pets unable to go outside)
If SCPS anticipates service delays, extra food and water will be provided for pets when possible to help bridge any gap in care.
For Clients Not Traveling
If you are staying in town and do not require services during an emergency, please notify us as soon as possible to cancel scheduled visits. Ensure you receive confirmation of your cancellation, as communication may be limited during power outages.
SCPS may offer limited services during an emergency depending on weather conditions, road closures, and power availability.
Prioritizing Safety
The safety of our team is essential to ensure we can continue providing reliable care to your pets after a storm or emergency. Thank you for your cooperation and understanding.

Lockbox & Home Access Policy
To ensure seamless and secure access to your home during pet care services, Space Coast Pet Services (SCPS) requires all clients to use a lockbox or keyless entry system for services performed at their residence, including In-Home Visits, Dog Walks, House Sitting, and Pet Taxi services.
If SCPS is required to keep keys on file, a fee will apply for key pickup and return as needed. By booking our services, you authorize SCPS employees to use your house key(s) for pet care.
Key & Lockbox Guidelines
1. Gate Cards/Remotes: A lockbox is still required if you have gate cards or remotes. We will coordinate team exchanges as needed. Many gated communities also provide access codes for easier entry.
2. Bulky Remotes/Fobs: If your lockbox needs to hold large items such as garage remotes or alarm fobs, you may need to purchase a larger lockbox. Standard lockboxes typically fit up to three keys or one key with a slim remote. Please review product specifications before buying.
3. Instructions: Clients must provide detailed lockbox instructions in their client portal, including how to open and secure it.
4. Placement: The lockbox should be placed in a safe, accessible location near the front door, water meter, or other discreet fixture. Ensure the area is well-lit, secure, and accessible in all weather conditions (For example, not in areas known to collect water/flood or have mud.)
5. Unavailable or Malfunctioning Lockbox: Additional fees will apply to cover time and locksmith charges if the lockbox is unavailable or non-functional and requires a locksmith. SCPS cannot guarantee services if the lockbox is inaccessible.
6. Code Ownership: Clients own their lockbox and may change the code for other services (e.g., cleaning, lawn care, pool maintenance) at their discretion. For added security, we recommend updating the code before each service.
7. Liability: SCPS is not responsible for access the client granted to others (e.g., contractors, neighbors, friends, or family members) using your key, lockbox, or door code during our contracted service period.
8. Functionality: Ensure that your lockbox is in working condition before each scheduled service.
9. Backup Key Requirement: If your home only has garage door access, you must place a backup key in a lockbox in case of a power outage.
10. No Backup Key Provided: If you choose not to provide a backup key and your garage door or electronic lock malfunctions, SCPS will be unable to complete scheduled services. In such cases, your emergency contact will be called to care for your pet(s).

Security Camera Policy
At Space Coast Pet Services (SCPS), we respect our clients’ right to use security cameras to monitor their homes and pets. We encourage the use of these devices to help protect what matters most. However, the use of audio and video recording devices must comply with Florida law and respect the privacy of SCPS team members while performing services.
Under Chapter 934 of the Florida Statutes, also known as the “Security of Communications Act,” Florida is a two-party consent state (Section 934.03). This means that recording audio without the express consent of all parties involved is illegal and considered a third-degree felony.
Clients must disclose the presence and location of all security cameras and recording devices inside and around their home, including but not limited to:
✔ Doorbell cameras (e.g., Ring, Nest, Blink)
✔ Nanny cams
✔ Wired and wireless security cameras
✔ Webcams
✔ Smart home devices with recording capabilities (e.g., Alexa, HomeKit, Google Nest)
✔ Tablets, phones, or any other devices used for monitoring
Failure to comply with these legal requirements may result in criminal charges, civil lawsuits, and the inadmissibility of recordings in legal proceedings.
Policy Details
Disclosure Requirement
Clients are required to inform SCPS of all security cameras and recording devices on their property before services begin by listing them in the Client Portal.
Video & Audio Recording Awareness
SCPS team members understand that they may be recorded on video while performing services at a client’s home. However, audio recordings require consent from all parties involved.
Privacy Areas
To ensure the comfort and privacy of our team, cameras are strictly prohibited in the following areas:
✔ Bathrooms
✔ Any area where a staff member may reasonably expect privacy (e.g., restroom use, designated break areas)
Use of Security Camera Footage
• Footage from security cameras should be used exclusively for personal security purposes.
• Clients may not share, publish, or distribute footage (e.g., on social media, public platforms, or with third parties) without prior written consent from SCPS, except as required by law enforcement.
Violation of Policy
Failing to disclose cameras in restricted areas (such as bathrooms) or recording audio without SCPS’s knowledge violates our service agreement. SCPS reserves the right to terminate services immediately if a client is found in violation of this policy.
This policy is designed to protect the security and privacy of clients, their homes, and pets while ensuring compliance with Florida law and safeguarding our staff’s rights.

Pet Health & Hygiene Policy
Pets are expected to be clean, free of fleas, ticks, mites, and/or pests, have their nails reasonably trimmed, and be illness-free within 72 hours before the start of contracted services.
We strive to provide a safe and healthy environment for all pets in our care. By booking services with us, you agree to the following:
1. Pet Health & Cleanliness:
• Pets must be clean, free of fleas, ticks, mites, worms, and other pests, and have trimmed nails.
• Pets must be illness-free for at least 72 hours before the start of contracted services.
• Any vaccines administered within 72 hours of services beginning must be disclosed, and vaccination records must be updated in your profile to monitor for potential adverse reactions.
2. Behavior Requirements for Family-Style Boarding:
• Dogs must have good household manners and be friendly with other animals and people.
• Dogs must be able to rest quietly in a crate during meals and when unsupervised.
• Prolonged or nuisance barking cannot be accommodated.
3. Litter Box Care:
• If litter boxes are not left clean before your departure, a $40 excessive cleaning fee will apply.
4. Dangerous Behavior & Bite History:
• Pets with a history of biting humans or exhibiting unsafe or aggressive behavior cannot be serviced.
• Clients must disclose all known aggressive behavior or bite history in their pet's profile before booking.
• If undisclosed behavior injures a staff member, the Client is responsible for all associated costs, including medical expenses, lost wages, and future care needs.
5. Vaccination Requirements:
• All pets must be current on the following core vaccinations, or exempt via a signed letter from their vet, with documentation provided before service begins:
• Canine: Rabies (required by law), Distemper, & Parvovirus. Boarding also requires Bordetella, Canine Influenza, & Leptospirosis.
• Feline: Rabies (required by law) and FVRCP (Feline Panleukopenia, Calicivirus, and Rhinotracheitis), which are recommended for all cats to protect against serious and potentially fatal diseases.
By signing this Agreement, you affirm that your pet meets these health and hygiene standards and that all required information has been disclosed. Failure to comply with this policy may result in denial of services.

Inherent Risks of Indoor & Outdoor Play With Other Dogs
At Space Coast Pet Services (SCPS), we prioritize the safety and well-being of all pets in our care. However, it is important to understand that interactions between dogs carry inherent risks even with close supervision.
Potential Risks:
Dogs engaging in indoor or outdoor play may experience minor injuries such as broken nails, puncture wounds, abrasions, or cuts, particularly in short-coated breeds. Additionally, while we take precautions to maintain a clean and healthy environment, transferring parasites or illnesses between dogs is possible and may not become apparent for several days or weeks.
Owner Responsibilities:
Pet parents are responsible for ensuring their dog’s vaccinations are current before SCPS provides services. While we maintain high standards of care, SCPS is not liable for any parasites, illnesses, or injuries that may be contracted before, during, or after a dog’s stay in a sitter’s home or while under our care, including during walks or in-home visits.
Medical Care Authorization:
If medical attention is required, SCPS is authorized to seek veterinary care for any pet in our care as deemed necessary by a licensed veterinarian. The pet owner assumes full financial responsibility for any medical expenses incurred.
By utilizing our services, you acknowledge and accept the potential risks associated with dog interactions and play while in the care of Coast Pet Services.
For questions or concerns regarding this policy, please contact us.

Photography & Media Release Policy
At Space Coast Pet Services (SCPS), we love capturing special moments with the pets in our care. From time to time, photographs, videos, or other recordings of pets may be taken for promotional, educational, or other business-related purposes.
Use of Images & Media:
By utilizing our services, pet owners acknowledge and agree that SCPS may capture and use images or recordings of their pet(s) for marketing, social media, educational content, or other promotional materials. These images may be shared on our website, social media platforms, advertisements, or other media without compensation.
Ownership & Rights:
Pet owners grant SCPS full rights to any images or recordings taken while their pet is in our care. SCPS retains sole ownership of all such media, and pet owners waive any claims or ownership rights related to their use.
If you prefer that your pet’s photos or videos not be used for promotional purposes, please notify us in writing before services begin.
For any questions regarding this policy, please contact us.

Healthy Dog Policy - For Boarding Only
Space Coast Pet Services (SCPS) provides boarding services exclusively for healthy and well animals. However, we understand that pets can become unexpectedly ill for various reasons, including exposure to something prior to their stay that may present symptoms during boarding.
If your pet becomes ill, an additional fee of $25 per event will apply to address highly unsanitary conditions, such as cleaning vomit, urine, or feces inside a crate, on furniture, carpet, clothing, or your pet. This fee includes bathing your pet if required and sanitizing bedding, furniture, or other affected items to maintain the health and safety of all pets in our care.
Special meals, medications, and supplies will be provided as needed, with additional charges:
• Meals: $5 per meal if purchased by SCPS.
• Other Supplies: Cost of the item plus a pet taxi fee for pickup.
To help manage unexpected illness-related costs, SCPS offers an Emergency Care Package for a flat fee, covering most charges associated with illness during boarding.


Space Coast Pet Services Safe Workplace Environment Policy
Space Coast Pet Services Safe Workplace Environment Policy

At Space Coast Pet Services (SCPS), we are committed to maintaining a safe, respectful, and professional work environment for our team members, clients, and the pets in our care. To ensure the well-being of all parties, the following guidelines must be followed:

1. Respect & Professionalism
All interactions between SCPS staff, clients, and third parties must be courteous, professional, and free from harassment, discrimination, or inappropriate behavior. We strive to create a positive and respectful atmosphere for both employees and clients.
2. Safe Conditions for Employees
Clients are responsible for ensuring that their home or property is safe, secure, and free from hazards before services are performed. Unsafe conditions may include:
✔ Aggressive pets
✔ Unsafe environments (e.g., poor lighting, broken walkways)
✔ Unsecured weapons
✔ Illegal substances
Clients must disclose any potential safety risks, including aggressive animals or individuals in the home, before booking services.
3. Aggressive Pets
SCPS cannot provide services for pets with a known history of aggressive or dangerous behavior. Clients must disclose any previous incidents of aggression or safety concerns in their pet profiles before booking.
4. Emergency Protocols & Service Refusals
SCPS reserves the right to refuse or terminate services at any time if an employee feels unsafe due to:
✔ Environmental hazards
✔ Aggressive pets
✔ Threatening individuals
✔ Other safety concerns
Clients will be notified immediately if services cannot be completed due to safety risks.
5. Zero-Tolerance Policy for Threats or Abuse
SCPS has a zero-tolerance policy for threats, violence, or abusive behavior (verbal, physical, or written) directed at employees, contractors, or staff. Any such behavior may result in the immediate termination of services and refusal of future bookings.
6. Safe & Unobstructed Property Access
To ensure safe service delivery, clients must provide clear and accessible entry to their property, including:
✔ Functional and secure locks
✔ Well-lit entryways and pathways
✔ Unobstructed access to the home and pet care areas
Policy Agreement
By booking services with SCPS, you acknowledge and agree to these terms. Failure to comply with this policy may result in the termination of services.
For any questions or concerns regarding this policy, please contact us at info@spacecoastpetservices.com.